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Your Terms & Conditions at koi tot

When you open an account with us, you're entering into a straightforward agreement that protects both you and the platform.

Account ownership and login rulesPayment methods and withdrawal verificationAccount closure and dispute resolution
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koi tot Your Terms & Conditions at koi tot
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How to Reach Us About Your Terms

If you have questions about these terms, how they affect your account, or how to exercise your rights under them, we've made it simple to find…

Live Chat Open live chat from your account dashboard during support hours.
Email Support Send detailed questions to our support inbox.
Account Settings Many term-related changes—contact updates, payment method edits, account closure requests—are handled directly in your…
YOUR RIGHTS AND DATA

Account Security, Data Handling and Changes

We take your account security seriously and handle your personal data carefully. Your login credentials, payment information and betting history are encrypted and stored securely.

Account Verification

When you withdraw funds, we verify your identity and payment method to prevent fraud. This may include document checks or additional questions—a standard protection for you.

Data Access Requests

You can request a copy of all personal data we hold about you. Submit the request in account settings; we'll provide it within 30 days in a readable format.

Cookie Management

We use cookies for login, analytics and fraud detection. Adjust your preferences in your browser settings; some cookies are essential for the platform to work.

Account Closure

Close your account any time through account settings. We'll process the request within three business days and return any remaining balance to your verified payment method.

Dispute Process

If you dispute a transaction or have a complaint, we'll investigate and respond within 14 days. Contact support with details and we'll guide you through resolution steps.

Policy Changes

If we update these terms, we'll notify you at least 14 days before they take effect. You'll see the notice on login; your continued play means you accept the changes.

Common Questions About These Terms

Your account is yours alone and tied to your personal identity. You can't transfer it to another person. If you no longer want to use it, close the account through settings and we'll return any balance. A new person must open their own account to play.

Inactive accounts remain active unless you close them. You can log back in any time using your credentials. We won't delete your account or funds due to inactivity, but if we suspect your account is compromised, we may freeze it temporarily for your security.

We retain account data for at least two years after closure to comply with payment and anti-fraud requirements. After that period, we delete it unless law requires us to keep it longer. You can request deletion earlier in specific cases—contact support to discuss.

Yes. If a deposit didn't reach your account or a withdrawal was rejected, contact support with the transaction ID. We'll investigate within 14 days. If the issue is with DANA, OVO, GoPay or QRIS, we'll work with their support teams to resolve it quickly.

When you deposit through DANA, OVO, GoPay or QRIS, their terms also apply to that transaction. We process the payment on our side, but any disputes with the payment provider—like a failed transfer—go through their channels first.

Serious breaches—like account fraud, unlawful activity, or using bots—can result in account suspension or closure. If we close your account, you'll receive notice and a chance to explain. Any remaining balance will be returned to your verified payment method within 30 days.

These terms are always available in your account settings and on this page. We may update them to reflect legal changes or platform improvements. We'll email you 14 days before changes take effect. Continued play means you accept the new terms.

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