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How koi tot protects your privacy

When you open an account with us, your personal information and payment details stay protected by industry-standard encryption.

Data encrypted end-to-endDANA, OVO, GoPay, QRIS securedYour control over account access
koi tot How koi tot protects your privacy
REACH OUT ANYTIME

Contact us about your privacy

Email Support Send privacy requests and account questions to our support inbox.
Live Chat Open the chat widget in the lobby during operating hours to ask about data…
Account Settings Review and update your personal information directly in your account dashboard.
SECURITY & YOUR RIGHTS

How we keep your privacy intact

Encryption on deposits

Every deposit through DANA, OVO, GoPay or QRIS is encrypted from your device to our payment gateway. We never store your full payment credentials; only a secure token linked to your account.

Withdrawal verification

Before we process a withdrawal, we confirm it matches the payment method on file and verify your account ownership. This two-step check prevents unauthorized transfers and keeps your balance safe.

Cookie and tracking policy

We use cookies to remember your login session and game preferences. You can clear cookies in your browser settings anytime. Analytics cookies help us understand gameplay patterns but contain no personal identifiers.

Data retention periods

Active account data is held as long as you play with us. After account closure, we keep records for compliance purposes for a set period. You can request deletion where local law permits by contacting support.

Third-party integrations

We partner with payment processors for DANA, OVO, GoPay and QRIS transactions. These partners follow the same privacy standards we do. Your data is never sold to advertisers or external marketers.

Account access requests

You have the right to request a copy of all personal data we hold about you. Email our support team or use the Account Settings menu to download your information in a readable format.

Privacy policy FAQs

We collect your name, email, phone number, date of birth and payment details when you register and deposit. During gameplay, we log session activity, game history and withdrawal requests. This data helps us verify your identity, process payments via DANA, OVO, GoPay and QRIS, and prevent fraud.

We retain closed account information for a compliance period set by local law. This includes transaction history and identity verification records. After this period expires, most personal data is deleted unless legal obligations require longer retention. Contact support for the exact timeline in your region.

Yes. Open your Account Settings and look for the Data Export or Privacy Request option, or email our support team. We'll compile your personal information, payment history and gameplay records into a downloadable file within five business days.

Your payment details go directly to the payment processor for DANA, OVO, GoPay or QRIS. koi tot's servers receive only a confirmation token, not your full payment credentials. Our payment team can see transaction status but not your card or wallet number.

We do not sell or share your personal data with third-party marketers. Payment processors and compliance partners may access limited data to process deposits and withdrawals, but only under strict data-protection agreements. Your information is never used for external advertising.

Contact our support team immediately via live chat or email. Change your password in Account Settings right away. We'll review your login history and transaction records to spot unauthorized access and secure your account.

We use cookies to keep you logged in, save your game preferences and track site performance. Some cookies are essential for security; others are optional analytics. You can disable non-essential cookies in your browser settings without losing access to your account.