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How koi tot handles your account, payments and data

Your account sits in your control. We keep your deposit and withdrawal terms clear, your payment methods — DANA, OVO, GoPay and QRIS — secure, and your data…

Account access depends on local lawDeposits and withdrawals verifiedPayment data encrypted end-to-end
Explore the Lobby Read FAQ
koi tot How koi tot handles your account, payments and data
LEGAL SUPPORT CHANNELS

How to reach us about account or payment terms

Email support Contact [email protected] with account queries, payment disputes or data requests.
Live chat Open your account and reach the chat widget in the lobby.
Account settings Manage payment methods, review transaction history and update your profile directly in your koi…
SECURITY AND YOUR DATA

How we protect your account, payments and personal information

Account verification

On signup, you provide an ID number, phone and email. We verify these once before your first withdrawal to prevent fraud and meet local requirements. Verification takes under one hour.

Payment encryption

DANA, OVO, GoPay and QRIS transactions are encrypted end-to-end using TLS 1.3. We never store full card or bank details; payment tokens are isolated in a secure vault.

Withdrawal checks

Before releasing your balance, we confirm the destination payment method matches your verified account. If you request a payout to a new method, we send you a verification code via SMS.

Data retention

We keep your account data, transaction history and payment records for seven years to comply with local law. After you close your account, we delete personal data within 90 days unless a legal hold applies.

Your access rights

Email [email protected] to request a full export of your account data, transaction history and personal information. We deliver it in standard format within 14 days.

Change or deletion requests

You can update your phone, email or payment method in your koi tot wallet anytime. To delete your account, contact support; we process closures within 48 hours.

Frequently asked questions about your account and legal terms

Account access depends on local law in your region. If you travel and log in from another country, your lobby may restrict certain games or payment methods to comply with local rules there. Contact support to confirm coverage for your location.

Open your koi tot wallet settings and select 'Close Account'. Your remaining balance is returned to your verified payment method (DANA, OVO, GoPay or QRIS) within five business days. Your account data is deleted after 90 days unless a legal hold applies.

Identity verification happens during signup and takes under one hour. You can play immediately, but withdrawals require verification. If you skip verification during signup, we'll ask you to complete it before your first payout request.

Yes. Email [email protected] requesting a data export. We'll deliver your full account history, transaction records and personal information in standard format within 14 days. No fee applies.

DANA, OVO, GoPay and QRIS payments are encrypted using TLS 1.3. We never store full card or bank account numbers; payment tokens are isolated in a secure vault. Your payment method is verified before every withdrawal.

If you dispute a deposit or withdrawal, contact [email protected] with your transaction ID. We investigate within 48 hours. Chargebacks filed directly with your bank may result in account suspension pending resolution between us and your payment provider.

After closure, we retain transaction history and data for seven years to comply with local law and fraud prevention. Personal identifiers (name, phone, email) are deleted within 90 days unless a legal hold or ongoing investigation applies.

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